SHIPPING + RETURNS
HOW DO YOU HANDLE SHIPPING?
We ship everything 100% plastic free in an upcycled or 100% post-consumer box with paper wrapping and paper tape. All of our shipping materials are 100% recyclable and compostable. Read more about how we pack.
WHAT IS YOUR RETURN POLICY?
We do not accept returns or issue refunds. This is because online retail returns are incredibly harmful to the environment. Reverse logistics results in burning more fuel (from trucks, ships, and airplanes), which in turn results in more carbon dioxide emissions.
Particularly in Singapore, our excessive consumption culture is a problem and we should really only buy things that we need and have fully researched on.
At ERTH & CO. not only do we have strict requirements of our vendors, we research and curate all our products to ensure that you as consumers are receiving only the best and most sustainable products currently available. Even so, we encourage you to purchase only what you need and avoid impulse buys. This mindfulness takes time - let's all work towards consuming less and creating less waste!
However, if you have any issues with your product, please email us and we will address these on a case-by-case basis.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
Orders will take 2-5 business days for processing.
For Singapore deliveries
- SingPost Standard Mail: Free local shipping for small parcels. Orders will take about 2-3 business days once items are mailed out. Please note that if this method of delivery is chosen, ERTH & CO. will not be held responsible for any lost or stolen packages.
- SingPost Registered Mail: flat rate of $3 per order. Orders will take about 2-3 business days once items are mailed out. To ensure that your parcels don't get lost, we recommend opting for Registered Mail so that you can track the progress of your delivery.
- Please also note that ERTH & CO. is not responsible for additional shipping charges if the package is returned due to an incorrect address, customer absence or package refusal.
For deliveries to the following countries in Asia:
- Hong Kong
- South Korea
Shipping time ranges from 14- 20 working days, subjected to customs and shipping company's processing time.
International shipping rates to the above countries will incur a flat rate of $8 during checkout. Do note that we are not responsible for any taxes/custom charges that might be incurred upon arrival at the destination country.
For deliveries to Australia and New Zealand
Shipping time ranges from 14-20 working days, subjected to customs and shipping company's processing time.
International shipping rates to the above countries will incur a flat rate of $15 during checkout. Do note that we are not responsible for any taxes/custom charges that might be incurred upon arrival at the destination country.